Frequently asked questions
How Does It Work?
Shipping & Returns.
Payments - Promo codes - Packages
Q: What is Gebhaly?
Q: How does it work? How to Buy From Your Favorite Online Global Stores?
Q: How can I create an account with Gebhaly?
Which Online Global Stores Can I Buy From ?
Q: How can I reach you?
Q: Is Gebhaly a registered company in Egypt?
Q: What is the Gebhaly calculator? Or How can I calculate a certain item’s price from the USA or UK to Egypt?
Q: How do I know the weight of my products or items?
Q: How can I know the total price of my order?
Q: What is the international shipping fee?
Q: How Can I Calculate Customs for Item/s i need to buy from the USA & UK?
Q: What are Gebhaly service fees?
Q: How to calculate the total cost of an item from any online store in the USA or UK?
Q: Can I edit my order item (s)?
Q: How can you deliver my order if it includes more than one item?
Q: Can I return an item(s)?
Q: What happens if I receive my order somehow damaged?
Q: Does Gebhaly cover/guarantee the manufacturing defects?
Q: Can I track my orders on Gebhaly?
Q: How long does it take to receive my order with the standard shipping?
Q: Can I return unwanted products?
Q: How can I return unwanted products?
Q: Can I cancel my order?
Q: Do you process exchanges?
What Is " International Storage and Handling Fees " ?
Q: When do I have to pay for the order amount?
Q: How long are the promo codes valid on Gebhaly?
Q: Is it safe to use my credit or debit card on the Gebhaly website?
Q: My credit card isn't working; What should I do if I get a payment error?
Q: Can I buy from a website not listed in your Stores catalogue list?
Q: What items can't be purchased through Gebhaly?
Q: What is a “Gebhaly Wallet”? And how to use it!
Q: How can I add money to my wallet?
Q: How can I make a deposit request to my Gebhaly E-Wallet?
Q: Can I cash out my money from the wallet?
Q: What are the return fees?
Q: In what currency should I pay for my order?
Q: What Are Gebhaly’s Available Payment Methods?
Q: Can I pay cash on delivery?
Q: What is the VAT on customs fees?