About Gebhaly.
How Does It Work?
Shipping & Returns.
Payments - Promo codes - Packages
Q: What is Gebhaly?
Gebhaly is an Egyptian market leader online shopping solution that helps you buy products from The USA & UK & UAE & Turkey & China across thousands of online stores. We buy on your behalf, ship your product internationally and locally, and deliver it to your doorstep wherever you are in Egypt.
Simply, we are the middle-man, between customers who make Online Shopping in Egypt from the USA & UK & UAE & Turkey & China online stores, And the international sellers and online stores in the USA & UK & UAE & Turkey & China like Amazon USA, BestBuy USA, New Egg USA, eBay USA, Macy’s USA, 6PM USA, Carter’s USA, Wardow UK, FredPerry UKand more.
Q: How does it work? How to Buy From Your Favorite Online Global Stores?
Place your discount coupon or subscribe to a monthly package to get the best discounts to all online stores from the USA & UK & UAE & Turkey & China , at your place.
Then you select your payment method, across our different payment methods.
Credit card.
Add Money To Your Gebhaly Wallet And Use it as a payment method).
You’ll Receive A Confirmation E-mail with your order details:
Items.
International Shipping Fees.
Discount Amount.
Total Cost.
We will review it with our revision team, then we’ll purchase your order.
While you are at your place all our teams will work tirelessly to deliver your order within 7-21 Business Days, from the receipt date in our warehouses.
Q: How can I create an account with Gebhaly?
Click on the “Register button”.
Fill in all your personal data that we can reach you on.
Or simply register with your “Google” or “Facebook” account.
Which Online Global Stores Can I Buy From ?
You can shop and buy from the biggest online stores in USA & UK & UAE & Turkey & China
Macy’s USA online store. (to open Macy's USA switch on your 4G & To open Nike USA from Egypt use VPN)
Nike USA online store. (To open Nike USA from Egypt use VPN).
For any further needed assistance, you can send any link to our customer service Heros and they’ll help you as fast as they can to place your order from your favourite stores.
Q: How can I reach you?
Working Hours: From Saturday To Thursday, 10:00 AM To 6:00 PM.
Q: Is Gebhaly a registered company in Egypt?
Q: What is the Gebhaly calculator? Or How can I calculate a certain item’s price from the USA or UK to Egypt?
A Subtotal amount appears to you as a quick method rather than placing an order.
Q: How do I know the weight of my products or items?
As the following
Q: How can I know the total price of my order?
We calculate the total price upon the following factors:
Local shipping: is the amount we collect to deliver your order from our office to your address (Customer has to submit a delivery request with his order).
Q: What is the international shipping fee?
For customers who subscribe to Gebhaly packages the International shipping fees vary from one package to another, and it’s clearly mentioned in every Gebhaly package, the minimum item weight is 100gm, which means charges will be per 100gm.
EX: If the item weight is 75gm it will be charged as 100gm.
Q: How Can I Calculate Customs for Item/s i need to buy from the USA & UK?
Customs that the Egyptian government (Tariff) imposes in Egypt.
It varies from one category to another and you can easily calculate it through “Gebhaly Calculator” or placing an order showing all the amounts with no hidden fees.
Q: What are Gebhaly service fees?
Our commission To run this platform is a percentage of the online price.
Q: How to calculate the total cost of an item from any online store in the USA or UK?
You can check the total cost in 2 ways:
1- Use the online Quick and simple Gebhaly Calculator at the top of the Homepage to instantly provide you with the accurate cost of an item without international shipping fees. (if you do not know the item’s weight)
2- Place a Trial order to check out the total cost, wait for the review mail, and you will have the option to pay this amount if you still need this item, or leave it unpaid if you are not interested in it.
Q: Can I edit my order item (s)?
Yes, you can edit your order as long as your order is before review, But after reviewing your order from our team, you can not edit your order.
Q: How can you deliver my order if it includes more than one item?
If your order contains multiple items Gebhaly ships it/them, Upon shipping conditions and warehouse process to your doorstep within 7-21 Business days.
Q: Can I return an item(s)?
• You Can Return Your Items Through Gebhaly and The Return Process Starts After We Receive the Items in our EG – Headquarter.
Notice: -
- If The Items Is Not Damaged & Being Returned As Per Customer Request,
Our Customer Will Be Charged A 10$ Fees Per Each 0.5 KG Of His Returned Items.
EX: If The Customer Asked To Return A Pair Of Shoes Weights 1 KG
(Changed His Mind – Doesn’t Like It Any More)
He’ll Be Charged 20$ Return Fees And Will Be Refunded With The Online Price Only Once The Store Releases The Amount.
(Customs + VAT + Gebhaly Fees + International Shipping Fees + Domestic Shipping Fees) Are Non-Refundable.
- We Cannot Return Any In-Advance Clearances Approvals Items (Supplements – Cosmetics - Smart Phones - Electronics With Bluetooth)
- We Cannot Return To (UK - China - UAE - Turkey), Gebhaly Can Process Returns To USA Only.
- Gebhaly Commits To The Seller Return Policy
(Means If The Seller/Store Does Not Accepts Returns, We Won’t Be Able To Return Your Order Without Any Responsibility Per Gebhaly)
Q: What happens if I receive my order somehow damaged?
We do guarantee that your shipment will reach you in the same condition that we bought which means that if you got your parcel damaged due to shipment disorder, you get a full refund instantly and for more information, you can check Gebhaly’s responsibilities in terms of service.
Q: Does Gebhaly cover/guarantee the manufacturing defects?
No, Gebhaly doesn't cover or guarantee the manufacturing defects as we deliver the package in the same condition we received it from the seller.
Q: Can I track my orders on Gebhaly?
Just click on “My Orders” in the header and see your order details.
You can track the status of each product you buy from the online store to your address in Egypt.
Q: How long does it take to receive my order with the standard shipping?
Gebhaly Ships Your Order After Being Received In One Of It's Warehouses In (USA - UK - China - Turkey - UAE) Within 7-21 Business Days
- Supplements & Cosmetics & SmartPhones & Electronics With Bluetooth Might Takes Longer Period Within Shipping & Customs Phase Up To 4 - 5 Business Weeks.
Q: Can I return unwanted products?
We can return your item(s) for $10 for each 0.500 KG of the item weight.
Q: How can I return unwanted products?
If you have any of the return issues that we mention, There are 2 ways to return your unwanted (item)s
1- Contact our devoted customer care department within 7 days (Holidays Are Counted) from the delivery date, Therefore, we will schedule a pickup to receive the order from your address within 3 business days.
2- you can visit our office at 22 Al-Montazah, Heliopolis, Cairo
and return the item to us within 7 days (Holidays Are Counted) and we’ll contact you later to keep you on track.
Q: Can I cancel my order?
Yes, as long as we did not purchase your order, we'll be able to cancel your order and refund you the total amount paid. Kindly contact our customer support department. (Terms And Conditions Applied).
Q: Do you process exchanges?
Unfortunately, Gebhaly is unable to offer exchanges at this time. You'll have to return your order first, and then place a new order.
What Is " International Storage and Handling Fees " ?
It is a fees being charged in order to ship the products from our warehouses to the airports & pickup locations to EGYPT and being added according to the [ Shipping Companies ]
Q: When do I have to pay for the order amount?
After you make an order successfully, you’ll receive an email that confirms the amount of your order without the international shipping fees.
In this case, your order is still in the review phase. Then you shall receive another email from our review team after the international shipping calculation, then you need to pay the total amount after the review email through our wide payment methods:
As long as the promo code is still valid, then we will be able to purchase on behalf of you.
Q: How long are the promo codes valid on Gebhaly?
Each coupon is applicable to the terms and conditions.
Q: Is it safe to use my credit or debit card on the Gebhaly website?
Yes, using your Credit or Debit card is safe on Gebhaly. Gebhaly's website is secure and protected by SSL encryption technology. Gebhaly never shares your credit card information with others, and we aim to keep your private information safe and secure.
Q: My credit card isn't working; What should I do if I get a payment error?
You need to check the following 2 steps as a kind of troubleshooting.
Q: Can I buy from a website not listed in your Stores catalogue list?
Sure you can! These sites are only for your reference, but you can choose a website that we don't have in the catalogue. As long as this website meets
the Gebhaly criteria, we actively care about our customers.
Q: What items can't be purchased through Gebhaly?
Gebhaly cannot purchase items that are prohibited or that require special handling due to import regulations.
• Example: Sharp Tools, Medical Pills, GPS Devices, Sensors Devices, Camera’s, SIM Card Devices, Fragile Items, Fragrances,Vape,Alcohol, Smoking Products, Big Dimensions Item’s, Camo Colors, And any products that require special handling or authorization by the
National Security Department - Ministry Of Health - NTRA, or any other governor authority.
Moreover, we do not purchase the products that require approval from the Ministry of Health and Ministry of Communications and National Security Department
Q: What is a “Gebhaly Wallet”? And how to use it!
It is an account in which you can transfer money through your credit card to be used anytime to pay for any of your Gebhaly orders.
Q: How can I add money to my wallet?
Q: How can I make a deposit request to my Gebhaly E-Wallet?
Your transaction will be done and the amount
will appear in your balance.
Q: Can I cash out my money from the wallet?
Yes, you can withdraw your money from your wallet the same way you paid.
• You have to provide a bank account to receive your amount.
( Full Name On Card / Bank Account Number / National ID Number)
- Bank Transfer : You Can Withdraw Your Amount Within 10 - 14 Business Days.
- Credit Card : You Can Withdraw Your Amount Within 10 - 14 Business Days.
Q: What are the return fees?
We return your item(s) for $10 for each 0.500 KG of the item weight.
In this case, you will only get a refund for the product item online price and note that (Customs - VAT - Gebhaly Fees - International Shipping Fees - Domestic Shipping - Local Shipping) are not refundable.
Q: In what currency should I pay for my order?
Egyptian Pound (EGP) through (CreditCard)
Q: What Are Gebhaly’s Available Payment Methods?
Credit Card
Q: Can I pay cash on delivery?
No, you can not pay cash on delivery, as we purchase your order from the seller on behalf of you after paying the order in full.
Q: What is the VAT on customs fees?
It is the (value-added taxes) applicable to the order By the Egyptian Tax Authority.